Payment Policy

Accepted Payment Methods

At Aroma Mood Canada, we strive to make your shopping experience as convenient as possible by offering multiple secure payment options:

  • Credit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Debit Cards
  • Apple Pay
  • Google Pay

PayPal Payments

When choosing PayPal as your payment method:

  • You will be securely redirected to the PayPal payment page
  • Log in with your PayPal credentials to confirm the payment
  • Your order will be shipped to the address registered with your PayPal account
  • Please ensure your PayPal shipping address is correct before completing the purchase

Credit/Debit Card Payments

For direct card payments:

  • All transactions are processed through our secure payment gateway
  • We use industry-standard SSL encryption to protect your payment information
  • Your card details are never stored on our servers
  • You'll receive an email confirmation once your payment is processed

Currency and Pricing

All prices on aromamoodcanada.com are listed in Canadian Dollars (CAD). For international customers, your credit card provider will convert the purchase amount to your local currency at their current exchange rate.

Payment Security

We take your payment security seriously:

  • All transactions are encrypted using SSL technology
  • We comply with PCI DSS requirements for secure payment processing
  • Our payment systems are regularly updated and monitored for security
  • We never store complete credit card information

Order Processing

After your payment is confirmed:

  • You'll receive an order confirmation email within minutes
  • Orders are typically processed within 1-2 business days
  • Shipping confirmation with tracking information will be sent once your order is dispatched

Payment Issues

If you experience any payment-related issues:

  • Contact our customer service team at ask@aromamoodcanada.com
  • Call us at +1 (204) 774-8394 during business hours
  • Visit our store at 1206 Spruce St, Winnipeg, MB R3E 2V3

Pre-Authorization

When placing an order:

  • A temporary authorization hold may be placed on your payment method
  • This ensures funds are available but doesn't complete the charge until your order ships
  • Authorization holds typically clear within 3-5 business days if the order is cancelled

Recurring Payments

For subscription-based products:

  • Payments are automatically processed on your billing date
  • You'll receive email notifications before each payment
  • Subscriptions can be cancelled or modified through your account dashboard
  • Changes must be made at least 24 hours before the next billing date

Refunds

In case of approved returns:

  • Refunds are processed to the original payment method
  • Processing time is typically 3-5 business days
  • Additional time may be required for your bank to reflect the refund
  • Store credit is available as an alternative refund method

Contact Information

For payment-related inquiries:

  • Email: ask@aromamoodcanada.com
  • Phone: +1 (204) 774-8394
  • Address: 1206 Spruce St, Winnipeg, MB R3E 2V3, Canada