Returns Policy

Return Period

Our return policy allows for returns within 30 days from the date of delivery. After this period has elapsed, we cannot offer refunds or exchanges.

Eligible Items

We accept returns on products that:

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

Return Process

  1. Contact our customer service team at ask@aromamoodcanada.com to initiate your return
  2. Include your order number and reason for return
  3. Wait for our return authorization and shipping instructions
  4. Package your items securely with all original materials
  5. Ship to our return address in Winnipeg

    6. Refund Process

    Once we receive and inspect your return:

    • You will receive an email confirming receipt of your return
    • Our team will inspect the items for eligibility
    • Approved refunds will be processed to your original payment method
    • Please allow 5-10 business days for the refund to appear in your account

    Shipping Costs

    Please note:

    • Original shipping charges are non-refundable
    • Return shipping costs are the responsibility of the customer
    • We recommend using a tracked shipping service for your protection

    Damaged or Incorrect Items

    If you receive damaged or incorrect items:

    • Contact us within 48 hours of delivery
    • Include photos of the damaged items or packaging
    • We will arrange replacement or refund at our expense

    Contact Information

    For any questions about returns, please contact us:

    • Email: ask@aromamoodcanada.com
    • Phone: +1 (204) 774-8394
    • Address: 1206 Spruce St, Winnipeg, MB R3E 2V3, Canada

    Note: This return policy is subject to change without notice. Please check this page before initiating any return.