Service Policy
Last updated: July 27, 2025
1. Service Overview
At Aroma Mood Canada, we are committed to providing exceptional service for all your aromatherapy needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@aromamoodcanada.com
- Phone: +1 (204) 774-8394
- Address: 1206 Spruce St, Winnipeg, MB R3E 2V3, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM CST
- Saturday: 10:00 AM - 4:00 PM CST
- Sunday: Closed
3. Product Services
3.1 Available Services
- Essential oil authenticity testing
- Diffuser maintenance and cleaning
- Custom blend creation
- Product consultations
- Aromatherapy workshops
- Bottle and packaging recycling
3.2 Service Timeframes
Standard service timelines:
- Product assessment: 1-2 business days
- Diffuser maintenance: 2-3 business days
- Custom blending: 3-5 business days
- Consultation scheduling: Within 24 hours
4. Warranty Services
4.1 Standard Warranty
All products purchased from Aroma Mood Canada include:
- 30-day satisfaction guarantee
- 90-day warranty on diffusers and electronic accessories
- Quality guarantee on all essential oils
- Free consultation for product selection
4.2 Extended Warranty
Optional extended warranty services include:
- 12-month extended protection on electronic devices
- Priority technical support
- Free maintenance services
- Exclusive workshop access
5. Educational Services
5.1 Available Programs
- Essential oil safety workshops
- Blending masterclasses
- Aromatherapy certification courses
- Wellness consultations
- Product usage demonstrations
6. Service Pricing
6.1 Assessment Fees
- Basic product assessment: Free
- Detailed oil analysis: $30
- Expert consultation: $50
- Custom blend creation: $40-100
7. Quality Assurance
Our commitment to quality includes:
- GC/MS testing of essential oils
- Professional assessment of all products
- Quality testing before distribution
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Product name and type
- Purchase date and location
- Detailed description of issues
- Preferred service timeline
- Contact information
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on services
- 100% satisfaction guarantee
- Price match on comparable services
- Professional expertise
- Authentic products and materials
10. Updates to Service Policy
Aroma Mood Canada reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.